Agent chat window not opening up on the agent side when initiating chatIssue When Agent accepts the chat in Agent Workspace, chat window appears for a brief second but then instantly disappears, and there's no way for the Agent to communicate with the client.ReleaseAll supportedCauseThere can be several reasons, one of the reason is inactive/customized Out-Of-Box Business Rule 'Interaction - "Assigned to" changes' http://www.<instance_name>.service-now.comsys_script.do?sys_id=3a8421793b302300a0bd8cd834efc483 This Business Rule sends the agent's initial response message and adds the agent to live group profile.ResolutionRevert to the Out-Of-Box Business Rule on the affected instance, to resolve the issue. Revert a customizationRelated LinksSimilar issue: Active Chat window disappears after agent accept the chat on agent workspace.