Virtual Agent session is terminated when starting conversation in another browserIssue Virtual Agent session is terminated when starting conversation in another browser. Virtual agent starts a new conversation each time the browser is refreshed and has lost the conversation history.ResolutionIssue was caused due to 'sysparm_skip_load_history=true' parameter the below widget which could have been modified: Widget: Virtual Agent Service Portal Widget Id: sn-va-sp-widget Client Controller :: $ctrl.vaSource = '/$sn-va-web-client-app.do?sysparm_nostack=true&sysparm_stack=no&sysparm_skip_load_history=true'; When the VA starts, the parameter 'sysparm_skip_load_history=true' restarts a new conversation and hence removes the previous chat history. Replacing it with the below OOB code will resolve the issue: $ctrl.vaSource = '/$sn-va-web-client-app.do?sysparm_nostack=true&sysparm_stack=no';