On the service portal, customer edit the options of a widget it will duplicate the widget.


Customer have a list widget and its colour is set to default. Customer then edit the options of that widget and set it to be primary. The page will then have 2 widgets on it, one with the "default" colour and one with the "primary". So rather than updating the existing widget it is creating a new instance of that widget with the new options.


The "Save" button is actually "Update" in the system ui action.