Warning message is not displayed when an agent is added to overlapping shift on different schedules on Manager Workspace - Known Error

Warning message is not displayed when an agent is added to overlapping shift on different schedules on Manager Workspace Description When an agent is added to overlapping shifts on the same schedule, a warning message is displayed on Manager Workspace. If the shifts belong to different schedules, there is no warning message.

We currently do not have checks for conflict when an agent is added to multiple schedule plans.

To add more context, the current warning checks for each day for each agent in the schedule plan and shows a warning if there is a conflict. The check also takes into account the shift time and time zones along with corresponding shift overrides. To do the same check with the increased scope of multiple schedule plans wouldn't be viable.

And to add some clarification: a) The schedule plans are always created in the draft state where the manager will be able to view the conflicts immediately in the Shift calendar. b) Also the warning message in this case task described is just information and does not block from creating overlapping shifts for an agent in the same schedule plan.

Steps to Reproduce

Login as manager Open manager workspace Create / Open a draft schedule and add shifts Add an agent to the shift and save Add another shift under same schedule and add the same agent Warning pops up with conflict to another shift Add the same agent to an overlapping shift on a different schedule. - No warning is displayed. Workaround This is expected behavior and by design in all currently supported releases.

As a workaround, you can create a background task that runs periodically and checks if the agent is added to overlapping schedule plans. A query can be run on the table- "sn_shift_planning_schedule_plan" to get overlapping schedule plans. And if there are any schedule plans that overlap you can query on "sn_shift_planning_schedule_shift_agent" to know if same agent is added to any shifts in those schedule plans. Notifications can be sent to corresponding managers, if there is a conflict. This only checks for overlapping days and not shift times.