Creating incident from Slack


Description

To create an incident from slack using the below link :

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/integrationhub-store-spokes/task/conf-slack-modals.html

But unable to get the form to display in Slack when using the lightning bolt to create an incident.

Release or Environment

All

Instructions

The application name used in Slack has to be the same as the one used while creating Slack Modal.

 

1. Updated the REST URL used in slack for connectivity.

2. Updated the Slack Modal configuration

 

(Attached Screenshots)