Best practices for setting up Password Reset mobile verification ServiceNow Password Reset automates the password reset process with an AI-powered self-service experience. When setting up mobile verification for Password Reset, here are the available options: 1. Google Authenticator App: Google Authenticator enables real-time verification with auto-generated code numbers from the app for users to submit on the Password Reset verify page. Users need to install the Google Authenticator app on their mobile device if they don't already have it. The Google Authenticator App is supported out-of-the-box with Password Reset, and has no subscription fees. 2. Out-of-the-box ServiceNow SMS verification: Password Reset comes with out-of-the-box SMS verification, which sends a code to an SMS-capable device authorized by the user. When using out-of-the-box SMS verification, please be aware of the following: The expected range of polling interval for system notifications can exceed 10 seconds, which may not meet near real-time verification requirements expected by users The platform notification system for SMS only supports one carrier 3. ServiceNow SMS verification via NotifyNow: For sending SMS codes, you can use the ServiceNow NotifyNow application for real-time SMS verification. NotifyNow uses the Twilio SMS messaging system, which requires a separate contract with Twilio. If you have any additional questions about setting up Password Reset verification, please refer to this documentation for more details.