How to capture browser trace and generate a HAR file for troubleshootingSummaryBrowser trace also can be known as Network trace collect all information happening in the browser which then gets saved in to a .HAR file for analysis by a TSEReleaseThis applies to all versions of ServiceNow Applies to the following browsers: Google ChromeEdge with Chromium InstructionsChrome / Edge (Chromium version) Go to the three dots on the right-hand corner of your Chrome Browser Click on More Tools -> Developer Tools In the developer tools, click on the Network TabClick the Clear button to clear any existing logs before attempting to capture the issueIf the log capture will span over multiple pages, make sure to enable "Preserve log" so the logs does not get cleared when moving to a new pageProceed with reproduction of the issue to generate network logging that will be capturedOnce the network traffic has been captured click the red button on the right-hand corner to stop recordingTo export the network logs, click on the down arrow to "Export HAR..."Save the file to your hard driveUpload the HAR file to the case for review by the requesting Technical Support Engineer