Advanced Work Assignment: Slowness when routing work item to live agentIssue When an end user initiates a live agent chat, there is a delay between when the work item is assigned a queue and when the work item is routed to an agent.CauseThis can be caused by service channels containing a large number of queues (>100).Resolution The only way to reduce the assignment time in this case is to reduce the number of active queues. We are currently working on performance optimizations on our end, but there's no timeline for when they will be available. One potential and temporary workaround would be to create a scheduled job or jobs that set queues to active for time zones where agents are online and then sets them to inactive when agents for that queue are no longer online for that time zone To do this, you can use timezones and to pull these timezones from the country codes stored in the Assignment eligibility group, the short description, or to do it manually.