Software Products type field on Software Discovery Model record does not match that on Software Product recordIssue The product type field on the software discovery model record does not match the product type field on the software product record. ReleaseAll Releases before QuebecCauseThis usually happens when SAM - Apply latest content changes job is failing and therefore, unable to update the instance with the latest changes.ResolutionFirst, you will need to check the logs and solve the reason behind the job failure. The logs can be seen in asset_job_log table. Once this is done, this will resolve the issue for new records, however, the existing records will still have the issue. You will need to run the below background script to rectify it. Please navigate to System Definition > Script - Background > paste the script and run it var dmGa = new GlideAggregate('cmdb_sam_sw_discovery_model'); dmGa.addEncodedQuery('norm_typeNSAMEASnorm_product.product_type'); dmGa.groupBy('norm_product.product_type'); dmGa.setGroup(true); dmGa.query(); while(dmGa.next()) { var dmGr = new GlideRecord('cmdb_sam_sw_discovery_model'); dmGr.addEncodedQuery('norm_typeNSAMEASnorm_product.product_type'); dmGr.addQuery('norm_product.product_type', dmGa.getValue('norm_product.product_type')); dmGr.setValue('norm_type', dmGa.getValue('norm_product.product_type')); dmGr.updateMultiple(); } Related LinksIf you see this issue on Quebec release, it means that it was probably there before the upgrade as this behavior is not seen in Quebec. You can still follow the action plan provided.