Configuring New AI search source to display in service portal
For any new search source to be displayed in service portal the following steps should be configured correctly.
Indexed Source (AI) : Navigate to AI Search > Indexed Sources and verify if the indexed source has been indexed successfully the state should be "Indexed"
For fields to get displayed in service portal verify if required fields have been mapped correctly. Detailed steps have been listed here
Search Source (AI): Navigate to AI Search > Search Experience > Search Sources
Create a Search Source for the indexed source created in Step 1
Link the new Search source created in Step 4 to the Search Profile of the Service Portal
Publish the Search Profile again
At this point if you navigate to service portal the newly created Search source renders results int his format
This is where EVAM config comes in. EVAM(Entity View Action Mapper) which standardizes how to display search results in cards and lists. There are OOB configurations that are available to use and can be customized as need be.
Navigate to EVAM > View Templates > Click on New
Create a new EVAM Template based on the table fields(column_label) that needs to be displayed in Service Portal when Search results are returned
Navigate to EVAM > Configuration Bundles > In this case Service Portal Search Bundle