Error messages on Employee Center Portal after upgrading to Rome


Description

After upgrading to Rome, error messages similar to the below ones can be seen on the ESC portal when a case is opened from My cases.

 

Release or Environment

Rome and above

Cause

The error messages seen on the ESC portal point to the following items:

Widget 'HRM Case Info'
https://instance_name.service-now.com/sp_widget.do?sys_id=ee7ed65a671f1300470f6c3b5685ef7c

In line 103 of its server script, it calls:
var ettr = new sn_hr_core.hr_CaseAjax().getERTValueEmployee(data.parentCaseId);

which points to Script Include 'hr_CaseAjax':
https://instance_name.service-now.com/sys_script_include.do?sys_id=b25370019f22120047a2d126c42e7000

Resolution

Script Include 'hr_CaseAjax' might have been customized and skipped during the last upgrades; therefore it is missing the 'getERTValueEmployee' method:
https://instance_name.service-now.com/sys_script_include.do?sys_id=b25370019f22120047a2d126c42e7000

Go ahead and either revert the Script Include 'hr_CaseAjax' to OOB or incorporate your customizations into the latest store version of the same.