More than 5 agents were available from same queue, but in quick actions "Transfer to agent" it shows only 5 support agents in the listDescriptionIn Quick actions "Transfer to agent" it shows only 5 support agents in the list, even though more than 5 agents were available from the same queueSteps to Reproduce 1. login to any Quebec OOB instance2. From application navigator -> Advance work assignment --> Queues3. Go to agent chat queue4. In Agent chat group "You could see 10 agents are present"5. login 7 different multiple browser, and go to agent work space and make available6. in one browser -> as an admin --> go to sp portal --> and connect with support agent7. accept the chat to the agent who received the chat8. click on Quick action -- Transfer to agent9. You will observe only 5 agents are visible, but actually total 7 agents are available10. check in agent presence and capacity to see no of agents are available.Expected Result: When there are 7 or more agents are available in the same group of same queue, when support agent click on quick action "Transfer to agent" all the support agents who are available should be shown in the listActual Result: When there are 7 or more agents are available in the same group of same queue, when support agent click on quick action "Transfer to agent" it is showing only 5 support agents in the list to be selected.WorkaroundThere are configurable properties for OOB quick actions, for limiting the search results. You can create these properties and configure the max results you can see NameCommandPropertyDefaultTransfer to Agent/tacom.glide.quickactions.maxresults.agent_transfer5Transfer to Queue/tqcom.glide.quickactions.maxresults.queue_transfer5Response Templates/rcom.glide.quickactions.maxresults.templates9 This is the expected behaviour as per the design.Related Problem: PRB1506759