Time stamp on Virtual Agent window & Workspace interaction windowSummaryWhen conversing with a Live Agent from portal, the VA widget does not show a physical time stamp. It will only show the time in 'minutes ago' format. It does not show a time in date & time format. Related LinksThis is working as per the product design. The VA is designed to show the time elapsed on the chat messages in 'minutes ago' format.If the ask here is to retrieve the actual timestamp, then you need to enable the transcript download option in the chat setup module.Once the chat is completed, the end-user will get a link to download the transcript.The transcript hold the actual timestamp for every message (The timestamp in the transcript is as per the user's timezone set in the profile)Additionally, this transcript is only visible to the end-user, and not the chat agent.