Sys_pop up view on request item field (sc_req_item.cat_item) does not work when clicking on preview (i) iconDescriptionWhen clicking on the preview icon (i) on the "ITEM" field (sc_req_item.cat_item) on the requested item table, custom sys_pop up view does not show. Instead, the default view with service catalog item opens up Release or EnvironmentAny supported releasesCauseThe attributes on the dictionary entry for the item field are causing the default view to be shown. popup_processor=com.glideapp.servicecatalog.CatItemPopper,popover=true Record: https://<instance-name>/nav_to.do?uri=%2Fsys_dictionary.do%3Fsys_id%3Ddc31454f6d2620100acb70b3534330f8%26sysparm_view%3DadvancedResolutionRemoving the attributes on the dictionary record will allow the custom sys_pop up view to be displayed when clicking on the preview icon on the requested item field Open the record below: https://<instance-name>/nav_to.do?uri=%2Fsys_dictionary.do%3Fsysparm_referring_url%3Dsc_req_item.do%253Fsys_id%253D6da393bb1b453c10f9d16579b04bcbae%254099%2540sysparm_record_target%253Dsc_req_item%26sysparm_view%3D%26sysparm_query%3Dname%253Dsc_req_item%255Eelement%253Dcat_item%26sysparm_query_encoded%3Dname%253Dsc_req_item%255Eelement%253Dcat_item Click on advanced view Remove the Attributes from the attributes field