In Agent Workspace, when partial text is entered in To/CC/BCC field in the email client and focus moves out, recipient will be still be added to the fields even if it is not selected by the user


Description

In Agent Workspace, when partial text is entered in To/CC/BCC field in the email client and focus moves out, recipient will be still be added to the fields even if it is not selected by the user

Steps to Reproduce

  1. Open agent workspace
  2. Open any records then launch the email client
  3. Click "To" field
  4. Type 'ab'
  5. Click anywhere in the email client to move the focus out without selecting any recipient

Expected behaviour: It should not select any values unless the user selects it manually

Actual behaviour: It will highlight and select the first match from the dropdown list in the "To" field even though the user did not select it

Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1507974