Agent workspace hangs after opening up records when using Chrome and Edge browsers running version 92.0.4515.131 if accessibility is enabled in the browser setting


Description

Agent workspace hangs after opening up records when using Chrome and Edge browsers running version 92.0.4515.131 (Google Chrome) and 92.0.902.67 (Microsoft Edge) if accessibility is enabled in the browser setting

Steps to Reproduce

1. Open any chromium based browser running version 92.0.4515.131 (Google Chrome) and 92.0.902.67 (Microsoft Edge)
2. In the address bar, type in chrome://accessibility
3. Ensure the settings "Native accessibility API support" and " Web accessibility" are both checked (leave this tab open)
4. Open agent workspace
5. Go to any lists and open any records
6. Try and click on the "Lists" tab and you will see the browser becomes unresponsive

Workaround

The current workaround is as follows:

 

For Chrome: type chrome://accessibility/ in your URL.

For Edge: type edge://accessibility/ in your URL.

 

Check whether 'Native accessibility API support' and 'Web Accessibility' are set to true. 

If they are set to true, inform your users to turn them off as a workaround.” 

 

Your company may have some policies to re-enable the accessibility settings. If you do run into this issue again, please check your settings again.

 

Also, make sure to clear your browser cache and close out the browser session before retesting the workaround

 

Accessibility Google Chrome


Related Problem: PRB1516857