Standard Change - Showing all statesIssue When creating a new normal change, the user can see all the states instead of New/Assess. CauseBelow Business Rules were not setting scratchpad value correctly in affected instance. Populate scratchpad with valid statesGet state model and new flag https://<your-instance>.service-now.com/sys_script_list.do?sysparm_query=collection%3Dchange_request%5Ename%3DGet%20state%20model%20and%20new%20flag%5EORname%3DPopulate%20scratchpad%20with%20valid%20states&sysparm_view=ResolutionImport the XML of the above-mentioned business rules from the out-of-the-box instance to resolve the issue.