Dynamic CI groups missing Service CI


Description

Dynamic CI groups have CI in CMDB Group, however, but cannot view Service CI's for it.

Cause

Scheduled Script Execution: Update Query Based Services
https://<INSTANCE>.service-now.com/nav_to.do?uri=sysauto_script.do?sys_id=08745913f31131002e6bae4716612bf1

run by user without 'admin' role

Resolution

Make sure the following job run by user with 'admin' role. Out of the box, the field "run_as" is 'System Administrator'. Some customers might change the user to other user without 'admin' role that causing the issue.

Scheduled Script Execution: Update Query Based Services
https://<INSTANCE>.service-now.com/nav_to.do?uri=sysauto_script.do?sys_id=08745913f31131002e6bae4716612bf1