How to place the Support Options > Call Support anywhere else on the virtual agent window.SummarySome of the use case is that the business wants to show Call Support (Daily 5AM - 11 PM) only to line managersif the placement of this can be changed somewhere else other than Support Optionsor can be called in VA chat.ReleaseAll supported releasesInstructions1. In the virtual agent window, under Support Options > Call Support is configured in the branding menu options. 2. There is no option to add a condition or validation for user roles. 3. An alternate to achieve this would be to disable the Call Support from menu options. 4. Create a new topic with a Link type bot response. 5. In the properties for the bot, the link should be added in the format : tel:+44-785-7895 6. This will generate a hyperlink for the end user. When the user clicks on it, it will dial the number from the default calling app configured on the system. 7. Here in the topic, you can add the specific roles for managers so that this topic is only visible to them. 8. Another approach here would be place a link-button widget on the portal page. 9. Once the widget is added, you need to configure the widget, and add the Link for button value in the format - tel:+44-785-7895 Related LinksOnce the widget is added to the portal homepage, the widget visibility can be restricted by adding role to the widget.