MS Teams installation with error code 9Identify installation error After activating Conversational Integration with Microsoft Teams users will get an option to install MS teams from messaging app integration page. During installation when the user clicks on install and if bellow error page is displayed with error code = 9, this is because the user on MS Team tenant does not have one of the required mentioned roles. Please follow the doc to know more about Conversational Integration with Microsoft Teams plugin Here is a link for store app plugin for Conversational Integration with Microsoft Teams plugin Required Roles Servicenow: virtual_agent_admin and external_app_install_admin or admin Microsoft Teams administrator (one of the following): Global Administrator, Application Administrator, or Cloud Application Administrator How to resolve the above error Here is a Microsoft document that will help to add required roles to users. Once the user is assigned one of the above roles, they should be able to install/override MS Teams configuration.