"Insight" button missing from Operator Workspace - Alert


Description

As per the docs, the "Insight" button is used to view in-depth alert analysis.

The alert insight details open on the second-level row of tabs. Subsequent actions are displayed on this level as well.

https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/event-management/task/view-alert-insights-workspace.html

Release or Environment

Paris and later.

Cause

The "Insight" button is deprecated in Paris.

 

Resolution

From Paris onwards, the information provided by the "Insight" button has been moved to the related lists on the alert form instead.