Password reset is fails at sending email stepIssue Need help to understand why the password reset email option "Email Password Reset URL" option is not working expected post Quebec upgrade where as it's working as Paris. Steps to reproduce:- 1. Go to: https://xxxxxx.service-now.com/login.do?2. Choose: Forgot Password?3. Login w/ user xxxxxx3. Choose email: xxxxxx Non-Working scenario:- When you select "Email Password Reset URL" as True. See attached screenshot..!!Follow the steps from 1-3 and you could see the reset is unsuccessful and it will throw error irrespective of any Password reset flow selected. Working Scenario:- When you select "Email Password Reset URL" as False but Auto Generate password as true, user must reset password as true and email password as true. See attached screenshot..Follow the steps from 1-3 and you could the reset is unsuccessful and it will throw error irrespective of any Password reset flow selected. ReleaseALLCauseCustomizationsResolutionIt could be possible that the Script Include - PasswordResetUtil - raiseSendEmailEvent function is modified which is causing the The function raiseSendEmailEvent is not returning the proper response. Please find the above attached code comparison for one of the Root cause of a customer issue, and which I as soon as its reverted to the OOTB code the issue has been fixed.