How to configure inbound certificate authentication in servicenow


Description

How to enable "Mutual authentication establishes trust by exchanging Secure Sockets Layer (SSL) certificates? through API.

Instructions

Note: Mutual Authentication for Inbound https connections is only supported from Quebec. Prior to this, it was only supported for outbound.

 

Steps on Mutual Authentication :

  1. The instance should be on ACD, please check : (Currently your instance is still on F5 load balance) Set up Certificate-based authentication

  2. Self-signed certificates are not supported.

  3. Activate Certificate-based authentication, Set up Certificate-based authentication

  4. Register CA certificate

  5. Follow further steps on: Set up Certificate-based authentication

  6. From this: Authentication release notes
    refer to the section "Inbound authentication profile"

  7. Overview of the entire setup - Set up Certificate-based authentication




Additional Information

Setting up mutual authentication