Record Producer Variable is not added to the HR Case Description


Description

Record Producer Variable is not added to the HR Case Description

Resolution

This is the expected behavior. When a variable with the same name matches a field in the HR Profile for the related user, the field is skipped over from being added to the Description field's text.

This behavior is part of the "hr_CaseUtils" Script Include, specifically in the "_getDescriptionFromAnswers" method.
Line 136 is the related If-Statement that prevents the matched value from being added.

If you wanted it to be added, you could change the variable name to not have a direct match with the HR Profile. For example, say you have the Department field not showing up on the Description and your current setup is...

Variable Name: department
Column Name on HR Profile: department

You could change it to:

Variable Name: departmentVariable
Column Name on HR Profile: department