AWA - Auto assignment is not working for SCTASKSummaryCustomer have configured an AWA set up for a new channel for SC TASK. And it is not auto routing as expected. Even after the agent becoming available we can see that the work item is not picking up the assignment rule, group and not assigning it to the agent.InstructionsThere is an OOB BR which is creating a Database view when a service channel is created.Validate in the following table: sys_db_viewLabel name: AWA SCTASK Work Item.If the entry is present then the routing will be working as expected. Business rule : Support new channelhttps://Instance_name.service-now.com/nav_to.do?uri=%2Fsys_script.do%3Fsys_id%3Dc12914e3732313004a905ee515f6a7a1Related LinksRefer to the below document for more information: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/advanced-work-assignment/task/awa-create-service-channel.html