SLA Timeline fails to open or load when inserting retroactive stages - Known Error

SLA Timeline fails to open or load when inserting retroactive stages Description SLA Timeline fails to open or load when inserting retroactive stages and error log will contain the following error:

org.mozilla.javascript.gen.sys_script_include_5176be939f2222002920bde8132e7006_script_87._c_anonymous_31(sys_script_include.5176be939f2222002920bde8132e7006.script:802) org.mozilla.javascript.gen.sys_script_include_5176be939f2222002920bde8132e7006_script_87.call(sys_script_include.5176be939f2222002920bde8132e7006.script)

Steps to Reproduce

1. Create an SLA that has retroactive start and pause set to true and a date field set to a field on the form that can be changed on insert 2. Create a record that matches the SLA Definition created in step 1 and also set the retroactive date field to something in the past 3. Wait for task sla to breach (ensuring all stages would be populated) 4. View the SLA timeline for the task SLA record

Workaround Modify script include: SLATimeLineV2SNC as follows:

From:

do { var walkedRecordGr = hw.getWalkedRecord(); walkedRecordGr.original_sys_id = params.walkedRecordGr.getUniqueValue(); } while (walkedRecordGr.sys_updated_on.getGlideObject().getDisplayValueInternal() To:

do { var walkedRecordGr = hw.getWalkedRecord(); walkedRecordGr.original_sys_id = params.walkedRecordGr.getUniqueValue(); } while (walkedRecordGr.sys_updated_on.getGlideObject().getDisplayValueInternal() Related Problem: PRB1513108