Pop-up Window not Triggered by "Not Helpful" or "Rated Low" FeedbackIssue If an article is marked as "Not Helpful" or "Rated Low," the out-of-the-box popup window will not be displayed. Steps to reproduce: Go to knowledge portalOpen any article, click on Helpful? ➔ NO Expected behavior: A pop-up should show and ask for the reason for why the article was not helpful.Actual behavior: No pop-up is shown instead when user clicks on NO the message will be shown as ' Thank you '.CauseThe " Knowledge Article Helpful " widget was customized.ResolutionRevert the "Knowledge Article Helpful" widget to out-of-the-box version to fix the issue https://<your-instance>.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=5f599c490be432004ce28ffe15673a5b