Events are being created for users that do not have "evt_mgmt_integration" role - Support and Troubleshooting

Events are being created for users that do not have "evt_mgmt_integration" role Description Events are being created for users that do not have "evt_mgmt_integration" role as mentioned in this documentation. https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/event-management/task/send-events-via-web-service.html

Steps to Reproduce: 1. Create a user in the sys_user table and DO NOT add "evt_mgmt_integration" role. 2. Run POSTMAN with the below details : a. POST https:// .service-now.com/api/global/em/jsonv2 b. Authorization - Provide the user credential that you created in the sys_user table in the instance. c. Headers - Provide 2 keys "ACCEPT" and "Content-Type" as per the document. d. Body - Copy the sample script from the document to create one event .

{ "records": [ { "source":"SCOM", "event_class":"SCOM 2007 on scom.server.com", "resource":"C:", "node":"name.of.node.com", "metric_name":"Percentage Logical Disk Free Space", "type":"Disk space", "severity":"4", "description":"The disk C: on computer V-W2K8-dfg.dfg.com is running out of disk space. The value that exceeded the threshold is 41% free space.", "additional_info":{ 'scom-severity':'Medium', 'metric-value':'41', 'os_type':'Windows.Server.2008' } } ] }

3. Go to em_event table on the instance and review the event created.

Resolution If you select the check-box highlighted in the attached image, then only user with evt_mgmt_integration role will be able to create the events. Steps to enable the property:

1.In navigation goto Scripted Rest APIs 2.search for Inbound events 3 select inbound events record->in resources tab open Default Bulk Endpoint 4.select Requires ACL authorization