How many support conversations an individual agent can have at one time in connect support?SummaryOverview This article talks about how many support conversations an individual agent can have at one time. Summary There is a system property that controls the number of support conversations an individual agent can have at one time (-1 is unlimited) Property: connect.support.conversation_limit: Determines how many support conversations an individual agent can have at one time. When the value is set to -1, an agent can participate in an unlimited number of conversations. Location: Collaborate > Support Administration > Properties