iHUB Spoke dependency for MS Team virtual agentStarting Quebec customers who are already using Microsoft Teams will have to install the scoped app to avoid any feature gap and to avoid running into issue. Here is a KB article which helps customer guide with installation: KB0962283 Scoped Application name: Conversational integration with Microsoft Teams The above plugin is a bundled app which will install 3 apps and they are: Conversational Integration with Microsoft Teams(sn_va_teams) - Caller scope Microsoft Teams Graph Spoke - The target integration Spoke MS Teams App Core If you're seeing below error ihub plugin is not installed and the plugins needs to be installed. Please open a case task with support and request them to install the iHub plugin. Please use this doc to Request IntegrationHub plugin. Once the ihub plugin is installed, Conversational integration with Microsoft Teams can be installed and Microsoft Teams Graph Spoke uses ihub spokes