Employee Service Center is moving to the ServiceNow Store in RomeDetailsWhat is Employee Center Employee Center is ServiceNow’s unified employee portal. Employee Center will be available on the ServiceNow Store with Generally Available release of Rome. Employee Center is an enhancement to and a re-packaging of the Employee Service Center portal. Employee Center will be available in two packages – Employee Center and Employee Center Pro: Employee Center is the foundational employee portal that is available to all customers. Employee Center Pro is available to customers who were previously entitled to Employee Service Center. It expands on the functionality available with Employee Center to include communication and engagement functionality e.g. campaigns & employee forums. Employee Service Center & Service Portal Banner When navigating to the /esc portal, you will see a red banner at the top of the page: A similar banner is displayed on the Service Portal (/sp) portal. These informational banners are Service Portal Announcements - they are visible to all the users with the sp_admin role and can be dismissed: Announcement - Download Employee Center from the store (ESC) Announcement - Employee Center store app download (SP) With the Rome release, a new version of the Employee Center app is now available for download on the ServiceNow Store. Employee Center Store App After upgrading to the Generally Available release of Rome (Rome Patch 1 or above), the next step would be to download the latest Employee Center application from the store by clicking on the 'Download store application' link on the announcement. After downloading the Employee Center app, you will see it under System Definition > Plugins and it should display as 'Installed'. Impact on Employee Service Center (/esc) customers Starting with the Rome release, Employee Service Center has been renamed (to Employee Center), enhanced, and moved to the ServiceNow Store. Any existing item that was part of the 'Human Resources: Service Portal' app in Quebec is now part of one of the above below plugins. With Rome General Availability, customers of Employee Service Center should download the latest Employee Center Pro application from the ServiceNow Store. Impact on Service Portal (/sp) customers Employee Center is a new portal that all customers are entitled to. After Rome General Availability, Service Portal customers are encouraged to download the latest Employee Center application from the ServiceNow Store and evaluate the benefits of migrating to the Employee Center. Plugins and scopes changes The previous Employee Service Center [com.sn_hr_service_portal] has been replaced by the Employee Center Pro [sn_ex_sp_pro], Employee Center [sn_ex_sp] and Employee Center Core [sn_hr_sp] plugins. In the same way, the Human Resources: Service Portal scope has also been replaced by the Employee Center and Employee Center Core scopes, so you will not find it anymore in the list of available scopes.