Disable OOB email response buttons from the case activity stream in agent workspace.Issue Agents can use the Reply, Reply All, and Forward buttons in the case activity stream to respond to customer emails. This feature is enabled by default.ResolutionUsers with the system administrator role can disable this feature and hide these buttons if needed from the Agent Workspace application. 1.Select the gear icon in the banner frame to access the System Settings window. 2.Click Developer. 3.Select Agent Workspace under Application. 4.Create a system property sn_agent_workspace.activity_email_options_enabled. 5.Set the property value to false. As an agent, you will be unable to reply or forward emails now.