Disable default email response buttons from the case activity stream in the agent workspaceIssue Agents can use the Reply, Reply All, and Forward buttons in the case activity stream to respond to customer emails. This feature is enabled by default.ResolutionIf you have the system administrator role, you can disable this feature and hide these buttons if needed from the Agent Workspace application. To disable this feature: To access the System Settings window, in the banner frame, select the gear icon.Select Developer.Under Application, select Agent Workspace.Create a system property sn_agent_workspace.activity_email_options_enabled.Set the property value to false. As an agent, you will be unable to reply or forward emails now.