Slack channels are getting inactive in ServiceNow while still active in SlackIssue Slack channels are getting inactive in ServiceNow while still active in SlackCauseOut of the box the property glide.messaging.slack.conversation_list_limit value is 200 , when Servicenow is doing paging for 200 probably reaching a limit when all the channel data does not come, ServiceNow is setting the ones that did not come in the payload to inactive.ResolutionCreate the property Name glide.messaging.slack.conversation_list_limit Type : Integer Value : 1000 Once you set this property , then ServiceNow will fetch paging as 1000 slack channels and all the channels are in the payload , when the "Messaging Channel Sync" Job runs the Channels active will be the same in ServiceNow and Slack