In workspace list the Short Description overlaps for escalated cases when wrap list text is enabled - Known Error

In workspace list the Short Description overlaps for escalated cases when wrap list text is enabled Description In workspace list, lengthy Sort Description overlaps for escalated cases when wrap list text is enabled. Long text is expected to get wrapped for readability.

Steps to Reproduce

1- Create a new Customer service Case on platform with lengthy text on short description field. 2- Open agent workspace. 3- Navigate to Cases > Open. 4- Open the above-created case. 5- Click on 3 dots on the top right of the case - create an escalation for the case. 6- Go back to list Cases > Open. Notice escalation with style applied on the Short Description field. 7- From workspace user preference, enable wrap list text. Notice short description text overlapping on the next column text.

Workaround This problem has no workaround and is currently under review. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.