When ever Virtual agent chat page is refreshed/duplicated it initiates new chat again with support agentIssue When the end user started conversation using agent chat and when the end user tries to refresh the page or duplicating the portal chat page, the current chat is ending and a new chat session is starting, instead of continuing the present chat sessionReleaseAll releasesCauseThe issue is happening due to in virtual agent widget the "sysparm_skip_load_history=true" was embedded with virtual agent chatResolutionOn removing "sysparm_skip_load_history=true" with the virtual agent widget the issue was resolved, on refreshing/duplicating chat page the current chat session with support agent is not ended and it is continuing with the current chat.