SNMP OID 1.3.6.1.4.1.1602.4.7, Discovered as "Network Multi-PDL Printer Board-D1/H1", is actually used by many different families and models of Canon Multi-function printer - Known Error

SNMP OID 1.3.6.1.4.1.1602.4.7, Discovered as "Network Multi-PDL Printer Board-D1/H1", is actually used by many different families and models of Canon Multi-function printer Description SNMP Classification OID record 1.3.6.1.4.1.1602.4.7 is used by whole families of Canon Multi-function printers. This OID record causes them all to be Model "Network Multi-PDL Printer Board-D1/H1" regardless of the true family/model.

/discovery_snmp_oid.do?sys_id=32bf35320fd733000aff0e62ff767e1b 1.3.6.1.4.1.1602.4.7 Standard Network Printer Printer [cmdb_ci_printer] CANON Inc. Network Multi-PDL Printer Board-D1/H1

This OID is used in at least the following models:

imageRUNNER1133 series iPR C165 iPR C750-G100 iPR C800-F200 iPR C910 iR C1325 iR1025 iR3025 iR5075 iR-ADV 500 iR-ADV 4235 iR-ADV 6265 iR-ADV 8505 iR-ADV C256 iR-ADV C3325 iR-ADV C3330 iR-ADV C355 iR-ADV C5045 iR-ADV C5051 iR-ADV C5235 iR-ADV C5240 iR-ADV C5250 iR-ADV C5255 iR-ADV C5255-B2 iR-ADV C5535 iR-ADV C5540 iR-ADV C5550 iR-ADV C5550-P1 iR-ADV C5560 iR-ADV C5560 III iR-ADV C5735 iR-ADV C5760 iR-ADV C5870 iR-ADV C7260 iR-ADV C7260-A2 iR-ADV C7270 iR-ADV C7280 iR-ADV C7280-A2 iR-ADV C7565-N1 iR-ADV C7570 iR-ADV C7570-N1 iR-ADV C7580 iR-ADV C7580 III iR-ADV C7580-N1 iR-ADV C7765 iR-ADV C7780 iR-ADV C9280-A2 LBP215 MF410 Series MF420 Series MF6100 Series MF645C MF720C Series MF732C/734C/735C MF8500C Series

Steps to Reproduce

Discover a Canon printer with OID 1.3.6.1.4.1.1602.4.7.

Actual Behaviour: The Printer CI will be created with Model "Network Multi-PDL Printer Board-D1/H1", which will 99% of the time be wrong.

Expected Behaviour: Either the make/model needs to be extracted from the other OID data, such as sysDesc, or no model name entered in this OID.

All sysDesc OIDs take this form:

xxxxx Canon iR1025 /P .1.3.6.1.4.1.1602.4.7 Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.

As a workaround to prevent the wrong Model being set, the OID record for 1.3.6.1.4.1.1602.4.7 can be deactivated. Don't delete that record, or the next patch/hotfix will just put it back again.

We have no workaround for thelack of Model entered in the CI. This would require a custom probe/senor to parse sysDesc.