[Ai Search] Search Analytics dashboard (Analytics and Reporting Solution for Advanced AI Search Management Tools) does not collect data from AI Search model.Issue [AI Search] Widgets on the AI Search Analytics dashboard are stuck on the loading screen.ReleaseQuebecCauseService Portal Analytics plugin is not installed and Service Portal must be configured to send analytics data. This configuration is a prerequisite for the dashboard.ResolutionRequest the Service Portal Analytics plugin (com.glide.service-portal.analytics) through the Now Support Customer Service and Support system, following the steps from Request User Experience Analytics for Service Portal.Once the plugin is activated, navigate to Service Portal > Portals.Edit the Service Portal record.Click Create Analytics Settings. If Create Analytics Settings button is not found, follow these steps: Copy the sys_id for the Service Portal record by right-clicking the form header and clicking Copy sys_id.In the filter navigator, enter sys_properties.list and press Enter.Edit the glide.sp.analytics.enabled.portals property record.Append the copied sys_id to the comma-separated list in the property value, then click Update.Edit the Service Portal record again and click Create Analytics Settings. On the form, select the Enable Unauthenticated User Tracking option, then click Update.Related LinksConfigure Service Portal to send analytics data