In the License Workbench, in the "Rights Used By", the "Used By" shows (empty)


Description

In the License Workbench, in the "Rights Used By", the "Used By" shows (empty).

- Check the Software Installations list, where the "Installed on" shows a value but upon clicking it will lead to "Record not found".

Release or Environment

All

Cause

The CI associated in the "installed on" field is not part of the Hardware or Server class but under the "Windows Cluster" class.

Resolution

1. Check why the Software Installation records are created for the Windows Cluster class.

- Quick check is to run quick discovery on the Windows Cluster class where the results should not be creating the Software Installations records.

- The Discovery is expected to be stopped after VIP identity, no patterns or probes ran.

- The is an Enhancement PRB: PRB1390829 which tracks "When we add a Probe/Sensor to the Windows VIP classification the Probe/Sensor does NOT run when Discovery classifies a device as a Windows VIP."
https://support.servicenow.com/problem.do?sysparm_query=number=PRB1390829

 

2. Delete the invalid "Software Installations" records for the Installed On the CIs under the "Windows Cluster" class.

3. Run Reconciliation again.