Pausing SLA on Holidays that follow Lunar Calendar like EID holiday


Description

How we can configure SLA Definition in a way that it should get paused (out of schedule) during Eid Holidays(which follows Lunar Calendar)

Resolution

Based on your requirement when you will change the child schedule entries and add a new Eid holiday(or any lunar holiday) every year all the records created after that change will follow the new schedule and will pause during Eid holidays but the ones which are created before that schedule change will follow the old schedule will remain in progress.

For those records, you need to repair all SLA's to see the schedule change. This needs to be thoroughly tested in lower environments.