When user tries to connect to agent on SSO enabled instance on external webpage, entire screen goes to blankDescriptionPossible steps for configuration which caused issue "blank screen." Virtual agent was embedded to external webpage. Logged in user does not have user profile in service now instance. its an external user logging in to external webpage. User can interact with virtual agent without any issues. User tries to connect to live agent. For connecting to live agent, it redirects to SSO again.Authentication succeed and page should get refresh. Expected - After page refreshes, it goes to black screen. Actual - it should connect to live agent Troubleshooting steps? 1. Check by loading $sn-va-web-client-app.do directly in external webpage, does that load fine ? Does that work on refresh ? 2. Check with integrations about relay state, sso configuration is setup as per expectation ? 3. Check HAR file and try to understand at what stage, it goes to blank page ?CauseKB0749076 - RelayState is not honored when an IdP initiated login is done and there is already a valid sessionTrResolutionNavigate to the System properties table (sys_properties.list) and create the below property if it doesn't already exist. Name: glide.authenticate.honor.relaystate.for.loggedin.sessions Type: true|false Value: true