Hiding 'New'/'Edit' UI Actions on a related list causes all other list actions missing on Agent Workspace - Known Error

Hiding 'New'/'Edit' UI Actions on a related list causes all other list actions missing on Agent Workspace Description In certain scenarios, related list User Interaction Actions are not displayed on Agent Workspace.

Hiding the 'Edit' or 'New' UI Actions on a related list hides all other related list actions like Related Cases.

Steps to Reproduce

Activate Plugin: Major Issue Mgmt with demo data and Predictive Intelligence for Customer Service Management Activate Major Issue Mgm plugin and Predictive Intelligence for Customer Service Management Import valid ML test data in the instance Set sys_property "glide.shared_service_scheduler.url" Create a sys_property "glide.prediction_service.url" and set the ML predictor as per your instance location Create a sys_property "sn_apprepo.credential" with value: admin Train Clustering Sol# 'Grouping of Cases into Topics' or use the existing trained solution. Existing Active Solution (Version#1) built for 10,143 case records (Number of cluster:65, Records Clustered:5,071). As admin/major issue manager login to Agent workspace. Navigate to list: "Trending Case Topics ➔ Last 1 week. You will find 65 cluster records in the list as expected. Open any cluster id (i.e.: /now/workspace/agent/record/ml_cluster_summary/b0c65b5cdb8d60104e7064b813961901/params/selected-tab-index/1 ) Open its related list and observe both Edit and New UI Actions are missing. These UI Actions are present on CSM CWF workspace. Workaround This problem has been Fixed . If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.