Pressing "Suspend" UI action twice in a row sets the State on Client-side to Suspended - HR Agent Workspace, HR Case - Known Error

Pressing "Suspend" UI action twice in a row sets the State on Client-side to Suspended - HR Agent Workspace, HR Case Description Pressing "Suspend" UI action twice in a row sets the State of the case on client-side to Suspended.

Steps to Reproduce

Pre: com.sn_hr_agent_workspace installed.

1. Go to HR Agent Workspace 2. Open HR case that is 'Work in Progress' state. (sample 'HRC0000711' in 'empnanakomadrid' instance) https://empnanakomadrid.service-now.com/now/workspace/hr/record/sn_hr_le_case/5d604b700be032003be12da0d5673aba/params/selected-tab-index/1

3. Open 'Details' tab, make sure state is in WIP 4. Click on 'Suspend' UI action 5. Click X to close 6. Click on 'Suspend' UI action again State changes to 'Suspended'. Click X to close and check the sate.

7. Click on 'Suspend' UI action again Nothing is happens, popup doesn't open anymore.

Workaround The workaround for this issue would be to open the client script with the sys_id of 165541030b6022006ec86f3ef6673afa and to replace the code on line 131:

g_scratchpad.previous_state = newValue;

with the following code:

g_scratchpad.previous_state = oldValue;

In addition, please make sure to increment the sys_mod_count on line 139 and to update sys_updated_on on line 147 to the current date in order to ensure these changes apply correctly.