The Guided Tour Auto Launch does not work for some usersIssue The Guided Tour Auto Launch does not work for some users. The users have the requested role to see the guided tour and the auto launch work for some other users.ReleaseAll supported versions.CauseAutolaunch is disabled for those users.Resolution1. Access the instance as any admin user.2. List the following tablehttps://[instance_name].service-now.com/sys_guided_tour_user_overrides_list.do 3. Find the user and set to "false" the "Disable Autolaunch" column value.