Workspace timeline does not show the option to open a service map for the smadmin and smuser roles when the Event Management plugin is installed - Known Error

Workspace timeline does not show the option to open a service map for the smadmin and smuser roles when the Event Management plugin is installed Description Users with "sm_admin" or "sm_user" role can not see the service map button in agent workspace if service mapping and event management plugin are also installed. Only users with the event management role can see the service map button.

Steps to Reproduce

1. Login with sm_admin role in an instance where service mapping and event management are installed. 2. Open agent workspace > services. 3. Click on one of the services. The service form is missing the service map button.

Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.

As a workaround, change the condition for the UI Action 'Service Map' ( sys_id=52b131e9c7800010f2f64aa69b9763a8 ), from the current: !GlidePluginManager.isActive('com.glideapp.itom.snac')

To: !GlidePluginManager.isActive('com.glideapp.itom.snac') || (gs.hasRole('sm_user') && !gs.hasRole('evt_mgmt_user'))

The attached XML file with the fix can be imported as an example.