Slowness in loading an interaction record in agent workspace and from the native UI.


Description


Release or Environment

All

Cause

Resolution

  1. Go to sys_relationship table.
  2. Search for the related lists on the particular table for which there is a performance issue.
  3. Open the relationship record and modify the script written or revert it to the OOB if it's been customized.

Additional Information

  1. https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/database-rotation/concept/c_ArchiveData.html
  2. https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/archive-historical-data.pdf