Advanced work assignment is not assignign the incidents to the agents.Issue The first step to configure the AWA is to create a service channel and Queue and based on the routing conditions the incidents will be routed to the available agents. ReleaseAllCauseEven if the roles are provided to the agent and the Queue is configured with the routing conditions, Need to specify the condition on the service channel level by Adding the "task. type' is the "incident'.ResolutionThe most possible solution would be to add the task.type is incident under the condition field on the service channel level resolved the issue.