Two cases created during the same Live chat session display different Caller names on the HR case form.Issue Two cases are created in the same session by a Live Agent, the first case displays the End user name in the "Caller" field whereas the second case displays the Live Agent name in the "Caller" field.ReleaseAllCauseThe most possible root cause of the issue would be the custom "connect_action" of the particular service selected by the agent in creating the case/incident/Hr case.In the OOB configuration, There is no Caller filed that is configured so if the opend_by field is modified it might not take the fill the correct end user name who opened the live chat record.ResolutionA possible solution is to revert the custom connect action record to the OOB. Navigate to the filter navigatorSearch for connect > ActionsOr Open https://<instance-name>.service-now.com/connect_action_list.do?sysparm_nostack=trueOpen the "Create new case" recordCompare the script with the OOB record. Revert the script to the OOB to fetch the correct details onto the case form and revert any modifications that are made on the case form opend_by field.Related LinksCreating the second or third case from the same live chat session will update previously created case details onto the other records.