OOB quick actions revert from "chat and messaging" to "chat only" condition when Agent Chat plugin is upgraded - Known Error

OOB quick actions revert from "chat and messaging" to "chat only" condition when Agent Chat plugin is upgraded Description OOB quick actions revert from "chat and messaging" to "chat only" condition when Agent Chat plugin is upgraded

Steps to Reproduce

1. Install Agent Chat (result: "Response Templates", "Transfer to Agent", "Transfer to Queue", and "Request Help" quick actions are chat-only) 2. Install Conversational Messaging (result: actions are chat & messaging) 3. Repair Agent Chat (result: actions are chat-only again)

The expected result for step 3 is that these quick actions should retain the "type=chat^ORtype=messaging^EQ" condition once it has applied.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.