Extended Delay When User Cancels Chat ("End Conversation") Issue When a user clicks the 'End Conversation' button, there is a delay for the Conversation/Interaction/Work Item to be closed/cancelled. In this scenario it took around 30 seconds.ReleaseAll ReleasesCauseA custom business rule for 'Interaction - On Closed' was being used.ResolutionDe-activating the business rule resolved the issue.