Duplicate flows are triggered on the same RITM when the 'Request Approved' stage is reached in a flow - Known Error

Duplicate flows are triggered on the same RITM when the 'Request Approved' stage is reached in a flow Description In Quebec, when Request Approved stage is provided on the flow, duplicate flows are triggering on the same RITM intermittently.

Steps to Reproduce

1. Create a flow with 'Service Catalog' Trigger. 2. Provide 'Request Approved' stage immediately after the start of flow. Observe the same flow triggers twice on the RITM. The Flow is updating the same RITM record before it gets updated with flow context, triggering the flow a second time. An update set with a sample flow is attached .

Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to. The possible workarounds are the following:

1. Modify the Start FlowDesigner Flow Business Rule to set some value in sc_req_item.flow_context prior to starting the flow. The attached BR includes this modification. Delete this from customer updates so if the OOB BR is upgraded in a future release it will not be skipped. Also revert this workaround when upgrading to a version containing the fix for this PRB.

2. Alternatively, set a timer of 5 sec at the start of the flow before any step which updates a RITM or set stage.